Privacy Policy Riyal188 – Transparent and Responsible Player Data Protection in Malaysia

Riyal188 values the privacy of every member. This Privacy Policy clearly explains what information we collect, why we need it, who can access it, and how you can control that information.

This policy applies to all users of the Riyal188 platform, including casual visitors, registered members, and active players. It covers all access channels — whether through the website riyal188.app, the iOS and Android mobile app, or any other related services we operate.

We only collect information that is genuinely necessary to provide you with a safe, efficient, and responsible service. The following are the main categories of information we collect:

Account Registration Information

• Full name as shown on official documents
• Date of birth for age verification (18+ years)
• Email address for communication and account verification
• Phone number for two-factor authentication (2FA) and account security
• Passwords stored in hashed form, not plain text

KYC (Know Your Customer) Information

• A valid copy of Malaysian identity card (MyKad) or passport
• Proof of residential address (recent utility bill or bank statement)
• Additional documents that may be required for withdrawals exceeding a certain threshold

Financial Transaction Information

• Payment method details (bank account number, e-wallet) — stored in encrypted form
• Deposit and withdrawal history
• Transaction records for AML compliance purposes

Every piece of information we collect has a specific and legitimate purpose. We will not use your data for any purpose beyond what is stated here without first obtaining your consent.

• Account management — to create, verify, and maintain your account on the Riyal188 platform
• Transaction processing — to accurately process your deposits, withdrawals, and financial history
• Platform Security — to detect and prevent fraud, unauthorised access, and suspicious activity
• Legal compliance — to fulfil KYC, AML, and reporting requirements mandated by regulatory authorities
• Service improvement — to analyse usage patterns and enhance the user experience on the platform
• Service Communications — to send important notifications relating to your account, transactions, and security
• Marketing Communications — to inform you about promotions and new offers, subject to your communication preferences

Riyal188 does not sell, rent, or share your personal data with third parties for marketing or commercial purposes. However, there are limited situations where data sharing becomes necessary:

Integrated Service Providers

We work with carefully selected service providers, including payment processors, identity verification providers, and technical infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.

Legal Requirements

We may need to disclose certain information to authorities when required by Malaysian law, a court order, or regulatory compliance requirements. In such situations, we will notify you if we are permitted to do so by law.

Riyal188 continuously invests in security infrastructure to ensure your data is protected against ever-evolving threats. The following are the security layers we have implemented:

• 256-bit SSL Encryption for all communications between your device and our servers
• Encrypted password storage using the bcrypt algorithm — your password is never stored in plain text
• Two-factor authentication (2FA) available and strongly encouraged for all accounts
• 24/7 Security Monitoring with real-time threat detection systems
• Penetration testing conducted periodically by independent security experts
• Periodic data backups to ensure service continuity and data recovery
• Internal Access Control strictly enforced — only authorised personnel with a legitimate job requirement may access your data

The riyal188 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.

Types of Cookies We Use

• Essential Cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies — collects information on how you use the platform to help us improve our services.
• Preference Cookies — saves your preferences such as language and display settings for a more personalised experience.

Access Logs & Technical Information

Our system automatically logs technical information when you access the platform, including IP address, browser type, operating system, and pages visited. This information is used solely for security, fraud detection, and technical analysis purposes.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international privacy principles, you have the following rights regarding your personal data that we hold:

Riyal188 does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active account data — retained for the duration your account is active and up to 5 years after account closure
• Financial transaction records — retained for 7 years in accordance with Malaysia's tax and AML legal requirements
• KYC Documents — retained for 5 years after the business relationship ends
• Security & Access Logs — retained for 90 days for security investigation purposes
• Marketing data (if consent is given) — until you withdraw that consent

Once the designated retention period ends, your data will be securely deleted using methods that ensure the information cannot be recovered.

The riyal188 platform is intended for individuals aged 18 and above. We do not knowingly collect any personal information from children or minors.

If we discover that information has been collected from someone under the age of 18 without proper verification, we will immediately delete that information and close the account in question. Parents or guardians who believe their child has registered an account on our platform should contact our support team immediately.

Riyal188 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. The "updated" date at the top of this document will reflect the latest version.

For significant changes that directly affect your rights, we will notify you via:

• In-app or on-site notification before changes take effect
• Email to your registered address for critical changes
• Announcements on our platform's home page

If you have any questions, concerns, or complaints about how we handle your personal data, the Riyal188 data protection team is ready to assist.

How to Contact Us

• Live Chat — direct access from the Riyal188 platform, available 24/7 for immediate response
• Support email — [email protected] for written privacy complaints
• FAQ Section — visit FAQ page for answers to commonly asked privacy questions

All privacy complaints will be taken seriously and processed within 14 working days. If you are not satisfied with our response, you have the right to submit a complaint to the Department of Personal Data Protection (JPDP) Malaysia.